Recognition and positive feedback are essentially the same thing and should be viewed as the most used tool in the toolbox of managers, supervisors and even parents. Before we discuss the most effective way to provide recognition, there is a quideline you must know and appreciate: 80% of all feedback MUST be positive feedback.
Why? It is human nature to shut down listening when getting negative feedback such as, "that's the wrong way to do it", "you handled that poorly", "don't do that again". These are examples of negative feedback and will most likely put the recipient on the defensive and cause them to stop listening to anything else you have to say.
On the other hand, positive feedback causes people to feel appreciated and they will be more receptive to any "corrective action" you may want to discuss. More about corrective action in future blogs.
As with managing change and with reliable processes, a little preparation helps and there are specific elements of recognition that make it more effective.
If you are so inclined, think about how often you use negative vs positive feedback. How much recognition are you passing out? Are you following the 80:20 quideline for positive vs negative feedback?
Business Builder Bob
Bob Tetu
businessbuilderbob@gmail.com
610-624-3395
Startup and Turnaround Specialist
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Hi Bob .. sounds like some very sensible advice there .. for us all - owners, managers and just people .. being positive and giving positive .. a smile and a thank you. I look forward to more ideas.
ReplyDeleteHilary Melton-Butcher