Always start a feedback session with something positive. The more positive and specific, the more open minded the recipient will be to getting constructive feedback. The best form of positive reinforcement is recogition. Pause for a moment and give this some thought...the best way to offer constructive feedback is to start with recognition. Try it, it is an unbelievably effective strategy.
So, you have their attention and they are open-minded. Ask the recipient if you can provide some constructive feedback. State that their performance is good and you are confident that it can be even better.
Now provide a specific description of your observations about their performance or behavior. This must be YOUR observation, not hearsay or someone else's observation. If the description is too long, it starts to become a lecture and all your work to speak to an open minded recipient will be wasted. Plan ahead and don't try to fix 2 or 3 things at once. It is important to boil this down to a one or two sentence description of your observations.
We have covered the first three elements and they need to be done in order:
1. Provide positive reinforcement, preferrably recognition.
2. Ask if you can provide constructive feedback..their performance is good and you are confident it can be even better.
3. Provide a brief, clear description of YOUR observations.
Business Builder Bob
Bob Tetu
businessbuilderbob@gmail.com
610-624-3395
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Hi Bob .. being positive is so important .. and asking their help for any improvements they can make
ReplyDeleteHi Bob .. I like your posts .. they're clear and explain all the elements .. - the positive part is so important .. so no-one is alienated or upset with the comments ..
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