Business Builder Bob - Reliable Processes #5

Implementing Reliable Processes:

You have choosen an important business process, determined the measurable results you want from the process, outlined the steps in the process and used the Managing Change techniques to introduce the concept of reliable processes and get buy in to try it. Also, the reliable method steps and the desired results are written down.

During the actual implementation, there are two objectives. First, to establish a baseline process and results of that process. Second, to accomplish a paradigm shift with people embracing the need for everyone to follow the same process. This second objective is at the heart of reliable processes and is not easy to do.

Both objectives are advanced by constant vigilance, discussion and feedback. If this is your first processes, think about the extra time now as an investment in all the reliable processes that will follow. Ask people what aspects of the process are being done differently and are they important differences in the methods. If yes, take time to regroup and agree on the best method. If you can't agree, just pick one.

Remember that the important thing in the beginning is the concept that everyone is doing things the same way. Continuous improvement will come next once a baseline is established. As with most changes it takes 4-6 weeks of earnest effort to make the new change part of the normal routine. Give this concept time to become engrained before you start improvement efforts.