Business Builder Bob - Reliable Processes #4

Is this your first reliable method?

If this is the first time you are implementing a reliable method, review the posts on managing change. You are asking people to do the activity the exact same way. That can be a little scary.

There are many machine operators who believe they know the best way to run the machine and that their job security is tied to what they know. Even people in clerical jobs may feel they have tricks that help them and they don't want to "give them up".

Prepare for the change and then meet with the people who must follow the same "reliable process". You may want to choose your process "owner" ahead of time and have them help with the preparation. Use the managing change steps which end in a verbal committment to give it a try.

During the announcement/managing change meeting, engage the impacted people in creating the reliable method. This is where a lot of discussion is a good thing. Try to tease out some of the secrets and tricks and make sure everyone understands them. In the end, everyone must understand the measurement of success and the specific steps that will be the baseline process.