Business Builder Bob - Reliable Processes #3

How to create Reliable Methods:

The first two steps have been taken...
1. Think about all activities as processes
2. Determine which process is most important

Next, write down the results you expect from this process. Better yet, determine what your customer's expectations are. Find a way to measure the expected results. It is human nature to treat something as important if the boss or owner pays attention to it. Having a measurement and discussing results periodically is a great way to make this process important to the people engaged in the process.

Now let's get down to the guts of the reliable method - what are the steps to complete the activity. Again, I suggest you write them down even if you are the only person doing the activity. You are creating a baseline for your process...the way you will do this process until you specifically make a change for the better.

Finally, determine the best way to do each step. Be careful to identify only those aspects of the method that are critical to success. For example, it may be critical to tighten a bolt to a specific tension, but it probably doesn't matter if you use your right hand or left hand to turn the wrench.

Homework: choose a relatively simple, but important process and write down the steps.