It is time to summarize and close out the Corrective Action Session. There are 3 elements left.
Summarize the agreed upon plan. What changes will be made (by when)? What results are expected (by when). Include a follow up session in your plan to make sure the individual is on track.
Second, WRITE IT DOWN. This is an essential part of most company policies for corrective action. You may have been able to prepare something ahead of time that can be edited. Or, you may have to do it now. The objective is to let the individual read what will undoubtedly be put in a file for future reference if needed.
Document the unacceptable performance/behavior, how it negatively impacted the organization, consequences if not corrected, and your action plan.
Finally, express confidence that the individual can turn this around. Make sure they know you are there to help if they need it.
These are the elements of a best practice for corrective action. I hope you don't need to do this often. Constructive Feedback is a great way to positivity reinforce good behavior and can help head this off. There will be one more post on this subject with some ideas for getting ready before a corrective action session.
Bob Tetu
Business Builder Bob
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I agree with your comment 'express confidence that the individual can turn this around. Make sure you're around to help if they need it'. Following on with positive comments on their progress and improvement will only give them confidence and the will to up their game.
ReplyDeleteGood ideas .. thanks Bob
Hilary - Be Positive Be Happy
I love 'corrective action'. As we live our life we are going to encounter setback, and there will be time we need to do corrective action. You done a great job on showing us that it is just one step after another step. No reason to have fear, just follow the steps.
ReplyDeleteThank you,
Giovanna Garcia
Imperfect Action is better than No Action