Business Builder Bob - Corrective Action #3

In the first two elements of corrective action, we discussed the difference between the individual's unacceptable performance and the expected performance (or behavior). Then the negative impact was pointed out.

The third element is to get the the individual's view of the situation. Has there been a misunderstanding or miscommunication? Are there extenuating circumstances? This should not turn into an opportunity to make excuses, but it is important to let them have their say. Make it clear that whatever the reason, the performance or behavior HAS to improve.

Now in the fourth element, ask the individual for suggestions on changes they can make to achieve acceptable performance. This is a good way to test if they are really understanding what is needed and what is expected. Clarify their ideas and clarify any misunderstanding about what the end result must be. You can also add your own suggestions.

It is important that the indivdual leave the session with a clear understanding of what they have to do and how success will be determined. Their job may be at stake.

4 element have been described. There are still 3 more coming in the next blog.

Bob Tetu
Business Builder Bob