In the first two elements we discussed the performance shortcomings and the adverse affect of the individuals performance on you and/or the organization. In the second two elements we asked for the individual's view of the situation and for their ideas on how to improve performance. And, you added your own ideas.
This next element may be unpleasant, but it is critical. What are your next steps going to be if the performance is not improved. In most businesses, this is spelled out in company polity and it typically escalating consequences leading eventually to termination if the unacceptable performance/behavior is not improved. And, these policies break down if next steps and consequences are not made clear at each step. Ultimately, a poorly executed (and undocumented) series of corrective actions that leads to termination, may result in a lawsuit or labor board hearing for unjust termination.
So, explain what will happen next if the indiviual's performance does not improve - written warning, suspension, termination, etc. For this to be effective, make sure that it is also clear what measurement will be used to determine acceptable performance.
In the next three elements, we will summarize and finish up the corrective action session.
Bob Tetu
Business Builder Bob
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The company or organisation must have written guidelines that should be followed and are given to the employee in the corrective action session - but again this needs to be done within a positve atmosphere .. which is more likely to be successful.
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