Business Builder Bob - Managing Change #2

1. The first step was to describe why the change is needed.

2. The second step is to get feedback.

Ask the impacted people what they think about the change. What's good about it? What will be difficult? How does it impact them directly?

This is invaluable information. They will undoubtedly think of things that you may not have which will have to be addressed. This is also your opportunity to find out where opposition may come from and why.

Your job here is to LISTEN...take notes. Make every effort to actively engage in understanding the feedback. Ask open ended questions. People who are impacted are going to need to know that their concerns will be heard. Take time to clarify your understanding.

Business Builder Bob
Bob Tetu
businessbuilderbob@gmail.com

Startup and Turnaround Specialist